For digital products and services, fast, easy and secure customer onboarding is key. The used SaaS solutions automate and improve the identification and processing of the real identity of the people behind the screens. This reduces onboarding processes to a few minutes and lowers costs.
Creation of a multichain crypto wallet with biometrics and secure storage for:
For customer growth and usage in terms of trading volume, assets under management, basket size, etc., it is key to generate traffic to your digital products and services, convert the potential users in the lead funnel to customers, and then establish first-time usage and increase engagement. Combining traditional marketing and sales initiatives with new digital-first and data-driven approaches and tools has proven to be particularly effective.
Building of the Axerla Campaing Referral and Payment System to manage and promote different campaign codes and support the operational payment process for:
Understanding and navigating the business better, we built interactive dashboards based on aggregated, cleansed and processed data sources for:
Our data scientists have created predictions and a benchmark based on 10 million measurement points or optimised campaign efficiency for:
Creation of a gamified loyalty program based on community missions for:
Customers expect digital products and services to be easy, fast, and secure to interact with. Moreover, it is increasingly helpful if customers can first try out the new offering for free and then simply switch to a subscription model. We use a selection of useful Saas solutions for this purpose, which simplify and accelerate the daily operation.
Customers can interact with customer service 1:1 directly via Whatsapp or E-Mail and the customer support employees answer the ticket in Zendesk centrally for:
FAQ articles can be managed in Zendesk Guide and displayed on the app and website in multiple languages, searchable and keyworded. We built such integration for:
Existing customers of a market player can use this transfer service to switch to our apps in 1 minute without the need for a printer or a trip to the mailbox. We built such solutions for:
A billing engine ensures various subscription models, including free trials and the periodical billing to credit card. Recurring payments with Twint were realised for: